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Zettlr is open but i cannot display anything

Hello,

I'm sorry if this subject already poped up somewhere in the forum...I haven't found it.

I don't have any computer skills so i'm a little bit lost at the moment.

I'm recently using Zetler and I got a little problem:
Zetler can open but it didn't display the notes. I'm working with windows. So when I move the mouse over the Zetler icone, I can see the miniatures of the notes. But if I click nothing happen...
I desinstalled Zetlr and reinstalled it, but the problem persist.

Any Idea of what's going on and what I could do ?

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Comments

  • Hi!
    The same issue on my laptop after the recent update -- just a blank screen, when I choose any note.

    Here is debug info:

    General Information
    Zettlr Version: 1.8.9+nightly-20210703 (UUID: 488d791f-f084-4b77-8265-93cf2a3319ac)

    System: win32 10.0.19042 (architecture: x64)

    Build Dependencies
    This build was compiled using
    Node.js v14.16.0
    Electron v13.1.5
    Chrome v91.0.4472.124
    v8 engine v9.1.269.36-electron.0
    Zlib v1.2.11
    OpenSSL v1.1.1

    Renderer flags
    C:\Program Files\Zettlr\Zettlr.exe
    --type=renderer
    --field-trial-handle=1552,15133524180782778581,3695063624639975537,131072
    --disable-features=CookiesWithoutSameSiteMustBeSecure,SameSiteByDefaultCookies,SpareRendererForSitePerProcess,WinRetrieveSuggestionsOnlyOnDemand
    --lang=ru
    --app-user-model-id=electron.app.Zettlr
    --app-path=C:\Program Files\Zettlr\resources\app.asar
    --no-sandbox
    --no-zygote
    --device-scale-factor=1.5
    --num-raster-threads=4
    --enable-main-frame-before-activation
    --renderer-client-id=8
    --no-v8-untrusted-code-mitigations
    --mojo-platform-channel-handle=1956
    /prefetch:1
    Environment Variables
    ALLUSERSPROFILE: C:\ProgramData
    APPDATA: C:\Users\Kalashnikov\AppData\Roaming
    CommonProgramFiles: C:\Program Files\Common Files
    CommonProgramFiles(x86): C:\Program Files (x86)\Common Files
    CommonProgramW6432: C:\Program Files\Common Files
    COMPUTERNAME: LAPTOP-MES936NM
    ComSpec: C:\WINDOWS\system32\cmd.exe
    DriverData: C:\Windows\System32\Drivers\DriverData
    FPS_BROWSER_APP_PROFILE_STRING: Internet Explorer
    FPS_BROWSER_USER_PROFILE_STRING: Default
    HOMEDRIVE: C:
    HOMEPATH: \Users\Kalashnikov
    LOCALAPPDATA: C:\Users\Kalashnikov\AppData\Local
    LOGONSERVER: \LAPTOP-MES936NM
    NUMBER_OF_PROCESSORS: 8
    OneDrive: C:\Users\Kalashnikov\OneDrive
    ORIGINAL_XDG_CURRENT_DESKTOP: undefined
    OS: Windows_NT
    PANDOC_PATH: C:\Program Files\Zettlr\resources\pandoc.exe
    Path: C:\Program Files\Zettlr\resources;C:\Program Files\Common Files\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\GitExtensions\;C:\Program Files\Git\cmd;C:\Program Files (x86)\Embarcadero\Studio\20.0\bin;C:\Users\Public\Documents\Embarcadero\Studio\20.0\Bpl;C:\Program Files\PuTTY\;C:\Program Files\SourceGear\Common\DiffMerge\;C:\Ruby30-x64\bin;C:\Users\Kalashnikov\AppData\Local\Microsoft\WindowsApps
    PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC;.RB;.RBW
    PROCESSOR_ARCHITECTURE: AMD64
    PROCESSOR_IDENTIFIER: AMD64 Family 23 Model 24 Stepping 1, AuthenticAMD
    PROCESSOR_LEVEL: 23
    PROCESSOR_REVISION: 1801
    ProgramData: C:\ProgramData
    ProgramFiles: C:\Program Files
    ProgramFiles(x86): C:\Program Files (x86)
    ProgramW6432: C:\Program Files
    PSModulePath: C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
    PUBLIC: C:\Users\Public
    SESSIONNAME: Console
    SystemDrive: C:
    SystemRoot: C:\WINDOWS
    TEMP: C:\Users\KALASH~1\AppData\Local\Temp
    TMP: C:\Users\KALASH~1\AppData\Local\Temp
    USERDOMAIN: LAPTOP-MES936NM
    USERDOMAIN_ROAMINGPROFILE: LAPTOP-MES936NM
    USERNAME: Kalashnikov
    USERPROFILE: C:\Users\Kalashnikov
    windir: C:\WINDOWS
    ZETTLR_IS_TRAY_SUPPORTED: 1

  • It appears you're using the 2.0.0 nightly, judging from the TRAY_SUPPORTED environment variable in the debug info. I figured that there was a missing migration from the 1.8 config to the 2.0 config. You have two options: Either remove the config.json file, then it will work fine. Or wait for Friday, when the corresponding fix comes with the next nightly.

    In general, if something stops working, it's often some problem with the config.

  • @hendrik said:
    It appears you're using the 2.0.0 nightly, judging from the TRAY_SUPPORTED environment variable in the debug info. I figured that there was a missing migration from the 1.8 config to the 2.0 config. You have two options: Either remove the config.json file, then it will work fine. Or wait for Friday, when the corresponding fix comes with the next nightly.

    In general, if something stops working, it's often some problem with the config.

    Thank you very much, Hendrik!

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